Effective Date: [01/01/2025]

Welcome to Nakuru Gift Shop and Flowers! Your privacy and trust are important to us. This document outlines our Privacy Policy and Terms & Conditions, governing your use of our website, https://nakurugiftshopandflowers.co.ke. By accessing or using our website, you agree to comply with and be bound by this combined policy.

1. Privacy Policy

1.1 Information We Collect

We collect information to provide and improve our services, including:

  • Personal Information: Your name, email address, phone number, billing and shipping address, and payment details when you place an order.
  • Non-Personal Information: Browser type, IP address, pages visited, and interaction data.
  • Mpesa Payment Data: Transaction ID and related details to confirm and process payments.

1.2 How We Use Your Information

We use the information collected for:

  • Fulfilling orders and processing payments.
  • Communicating with you about orders, promotions, or customer support inquiries.
  • Improving website functionality and user experience.
  • Complying with legal and regulatory requirements.

1.3 Sharing of Information

We do not sell or rent your personal information. However, we may share your data with:

  • Payment Providers: Mpesa and other payment gateways to facilitate transactions.
  • Delivery Partners: To ensure your orders are delivered accurately and promptly.
  • Legal Authorities: If required to comply with applicable laws or regulations.

1.4 Data Security

We implement industry-standard measures to protect your information. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

1.5 Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Withdraw consent for certain data processing activities.
  • Lodge a complaint with the relevant data protection authority.

1.6 Cookies

We use cookies to enhance your experience. You can control cookie preferences through your browser settings.

2. Terms and Conditions

2.1 Use of the Website

By accessing or using https://nakurugiftshopandflowers.co.ke, you agree to:

  • Use the website for lawful purposes only.
  • Provide accurate and truthful information during transactions.
  • Refrain from unauthorized use or distribution of website content.

2.2 Orders and Payments

  • Placing Orders: All orders are subject to acceptance and availability. Prices are displayed in Kenyan Shillings (KES) and include applicable taxes unless otherwise stated.
  • Mpesa Payments: Payments are securely processed through Mpesa. Ensure you follow the checkout instructions and confirm the transaction ID.
  • Order Cancellation: You may cancel an order before it is processed for delivery. Refunds for canceled orders will be processed within [X] days.

2.3 Delivery

  • Shipping Areas: We deliver within Kenya, subject to serviceable areas.
  • Delivery Timeframes: Estimated delivery times are provided during checkout and may vary.
  • Delivery Issues: Notify us within 24 hours of delivery if there are issues with your order.

2.4 Returns and Refunds

  • Eligibility: Returns are accepted for defective or incorrect items. Items must be returned within [X] days of receipt.
  • Refunds: Approved refunds will be processed through Mpesa or the original payment method.

2.5 Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of the website or purchase of our products.

2.6 Intellectual Property

All content on this website, including images, text, and logos, is the property of Nakuru Gift Shop and Flowers. Unauthorized use is prohibited.

2.7 Modifications

We may update these terms and the privacy policy at our discretion. Continued use of the website constitutes acceptance of the updated terms.

3. Contact Us

If you have questions or concerns about this document, please contact us at:

Email: inquiries@nakurugiftshopandflowers.co.ke
Phone: +254 710 616 234
Address: Nakuru Gift shop & Flowers, Gussi Rd, Nakuru

Thank you for choosing Nakuru Gift Shop and Flowers!